Terms and Conditions

General Terms and Conditions

The general operating conditions of the online store are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1) based on the recommendation of the Chamber of Commerce and International Codes for Electronic Business.

The online store is managed by Sportivo doo.

When registering in the online store system, the user obtains a username, which is the same as his e-mail address, and a password. Username and password determine and unambiguously link the user with the entered data. After registration, the visitor becomes a user and acquires the right to purchase.

The provider undertakes to always provide the following information to the customer:

  • Company identity (company name and registered office).
  • Contact addresses that enable fast and efficient communication (email, telephone).
  • Essential features of goods or services (including after-sales services and warranties).
  • Product availability (any product or service available on the website must be available within a reasonable time).
  • Terms of product delivery or service performance (method, place and time of delivery).
  • All prices must be clearly and unambiguously stated and it must be clear from them whether they already include taxes and transport costs. All prices are expressed in EUR.
  • Method of payment and delivery.
  • The appeal procedure must be explained, including all information about

contact person or help desk.


Payment methods

In the online store www.slovolley.shop we offer the following payment methods:

  • Online payments with debit and credit cards with a line.
  • Cash on delivery (card / cash)
  • Direct bank/transfer.



Prices are valid at the time of placing the order and do not have a predetermined validity. All prices include VAT.


Purchase process

  1. New user registration

At the first purchase, the system prompts you to register a new user.

Registration is mandatory. When registering, you must enter all the necessary information. For each subsequent purchase, only an email address and password are used to log into the system.

       2. Product purchase

The system guides you through the entire purchase. Mandatory fields must be filled in, otherwise the purchase is not possible. When you complete your purchase, you will be notified by email about the content of your purchase.

       3. Goods shipped

We undertake to pack and ship the goods within the promised date and notify you by email.

You can cancel your order before you receive notification that the shipment has been shipped.



- 2-3 working days when it comes to delivery in Slovenia.

- 5-6 working days when it comes to delivery within the EU.

- 10-14 working days when it comes to delivery outside the EU.


For orders over €100, delivery within the European Union is free.


Issuance of an invoice

After delivery of the ordered items, Sportivo doo issues an invoice to the customer.

The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made subsequently regarding the correctness of issued invoices.


Return of goods

If the product does not suit you, you can easily return it within 14 days of purchase.

If you want to exchange the product, you can do so within 14 days, paying only the return shipping costs.

We recommend that you carefully open the packaging and store it intact and save the labels on the product until you are sure that the product is suitable.

The product you wish to return must be:

  • Unused, unworn, unwashed, clean and undamaged.
  • Products sold in packaging must be returned in the original packaging with the original labels.

We will return the purchase price to TRR within 14 days of receiving the package. The costs associated with the return of goods are borne by the user.



The provider can contact the user via remote communication means only if the user does not expressly object to this.



The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the articles, their availability and price can change so quickly that the provider does not correct the information on the website. In such a case, the provider will inform the buyer about the changes and allow the buyer to cancel the order or change the ordered item.


The right to information

You can visit most pages of our online store without having to disclose your personal information, such as name, address and email address. However, we obtain some information automatically with the help of cookies and web signals ("pixel tags"), which are standard tools in the web industry. The use of cookies and web signals allows us to recognize your IP address, the type of browser you use and your general online activity.

We use cookies to provide a better user experience, multimedia and interactive content, optimize the display of personalized content and monitor visit statistics. Users are informed about the use of cookies the first time they visit the website, for the use of some cookies we ask the user for their consent. The user can change his decision regarding the use of cookies at any time on this website.

Most web browsers automatically accept cookies. The validity of cookies can be short-term or long-term.